Last modified: April 11, 2009
to all of the products, services and websites offered by InstantEncore.com.
InstantEncore adheres to the US Safe Harbor Privacy Principles of Notice, Choice,
Onward Transfer, Security, Data Integrity, Access and Enforcement, and is registered
with the U.S. Department of Commerce’s Safe
us through our website.
Information we collect and how we use it
We offer a number of services that do not require you to register for an account
or provide any personal information to us, such as Concert Search and Music Search.
In order to provide our full range of services, we may collect the following types
- Information you provide – When you sign up for an InstantEncore
account, we ask you for personal information (such as your name, email address and
an account password). For certain services, such as our donation and/or purchasing
programs, we also request credit card or other payment account information which
is maintained in encrypted form on secure servers. We may combine the information
you submit under your account with information from other InstantEncore services
or third parties in order to provide you with a better experience and to improve
the quality of our services. For certain services, we may give you the opportunity
to opt out of combining such information.
- Cookies – When you visit InstantEncore, we send one or more cookies
– a small file containing a string of characters – to your computer or other device
our service, including for storing user preferences, improving search results and
ad selection, and tracking user trends, such as how people use InstantEncore. Google’s
services to help advertisers and publishers serve and manage ads across the web.
Google may set one or more cookies in your browser when you visit a website, including
Google sites that use their advertising cookies, and view or click on an ad supported
by Google’s advertising services.
- Log information – When you access InstantEncore services, our servers
may automatically record information that your browser sends whenever you visit
pages on our website or our partner’s websites. These server logs may include information
such as your web request, Internet Protocol address, browser type, browser language,
the date and time of your request and one or more cookies that may uniquely identify
- User communications – When you send email or other communications
to InstantEncore, we may retain those communications in order to process your inquiries,
respond to your requests and improve our services.
- Widgets – InstantEncore may make available third party applications
through its services. The information collected by InstantEncore when you enable
collected by the application or widget partner is governed by their privacy policies.
- Location data – InstantEncore may offer location-enabled services,
such as Concert Listings by location for mobile devices. If you use those services,
InstantEncore may receive information about your actual location (such as GPS signals
sent by a mobile device) or information that can be used to approximate a location
(such as a cell ID).
- Links – InstantEncore may present links in a format that enables
us to keep track of whether these links have been followed. We use this information
to improve the quality of our search technology, customized content and advertising.
only. We do not exercise control over the partner sites, sites that include InstantEncore
widgets or applications, products or services, or links from within our services.
These other sites may place their own cookies or other files on your computer, collect
data or solicit personal information from you.
InstantEncore only processes personal information for the purposes described in
- Providing our services, including the display of customized content and advertising;
- Auditing, research and analysis in order to maintain, protect and improve our services;
- Ensuring the technical functioning of our network;
- Protecting the rights or property of InstantEncore or our users; and
- Developing new services.
InstantEncore processes personal information on servers in the United States of
America and, potentially, in other countries. In some cases, we may process personal
information on a server outside your own country. We may process personal information
to provide our own services. In some cases, we may process personal information
on behalf of and according to the instructions of a third party, such as our advertising
Choices for personal information
When you sign up for an InstantEncore service that requires registration, we ask
you to provide personal information. If we use this information in a manner different
than the purpose for which it was collected, then we will ask for your consent prior
to such use.
If we propose to use personal information for any purposes other than those described
you an effective way to opt out of the use of personal information for those other
purposes. We will not collect or use sensitive information for purposes other than
notices, unless we have obtained your prior consent.
Most browsers are initially set up to accept cookies, but you can reset your browser
to refuse all cookies or to indicate when a cookie is being sent. However, some
InstantEncore features and services may not function properly if your cookies are
You can decline to submit personal information to any of our services, in which
case InstantEncore may not be able to provide those services to you.
InstantEncore only shares personal information with other companies or individuals
outside of InstantEncore in the following limited circumstances:
- We have your consent. We require opt-in consent for the sharing of any sensitive
- We provide such information to our other trusted businesses or persons for the purpose
of processing personal information on our behalf. We require that these parties
agree to process such information based on our instructions and in compliance with
- We have a good faith belief that access, use, preservation or disclosure of such
information is reasonably necessary to (a) satisfy any applicable law, regulation,
legal process or enforceable governmental request, (b) enforce applicable Terms
of Service, including investigation of potential violations thereof, (c) detect,
prevent, or otherwise address fraud, security or technical issues, or (d) protect
against harm to the rights, property or safety of InstantEncore, its users or the
public as required or permitted by law.
If InstantEncore becomes involved in a merger, acquisition, or any form of sale
of some or all of its assets, we will ensure the confidentiality of any personal
information involved in such transactions and provide notice before personal information
We may share with third parties certain pieces of aggregated non-personal information
such as the number of users who viewed a particular concert listing, for example,
or how many users clicked on a particular advertisement. Such information does not
identify you individually.
InstantEncore processes personal information only for the purposes for which it
storage and processing practices to ensure that we only collect, store and process
the personal information needed to provide or improve our services or as otherwise
permitted under this Policy. We take reasonable steps to ensure that the personal
information we process is accurate, complete, and current, but we depend on our
users to update or correct their personal information whenever necessary.
Accessing and updating personal information
When you use InstantEncore services, we make good faith efforts to provide you with
access to your personal information and either to correct this data if it is inaccurate
or to delete such data at your request if it is not otherwise required to be retained
by law or for legitimate business purposes. We ask individual users to identify
themselves and the information requested to be accessed, corrected or removed before
processing such requests, and we may decline to process requests that are unreasonably
repetitive or systematic, require disproportionate technical effort, jeopardize
the privacy of others, or would be extremely impractical, or for which access is
not otherwise required. In any case where we provide information access and correction,
we perform this service free of charge, except if doing so would require a disproportionate
treatment of personal information by contacting us through this web site. We will
cooperate with the appropriate regulatory authorities, including local data protection
authorities, to resolve any complaints regarding the transfer of personal data that
cannot be resolved between InstantEncore and an individual.
on this page and, if the changes are significant, we will provide a more prominent
its effective date.
feel free to contact us any time through this web site.