Mobile App Quick Starter Guide
Go Mobile for your Fans!
Why a Mobile App?

We live in the Digital Age and more specifically - the Mobile Age. 160,000 smartphones are activated every day. People want what they want, when they want it. Your Mobile App is you at your Fans’ fingertips. Your mobile App is a powerful, yet easy-to-use tool to connect with Fans anywhere, anytime. Your App is free for your Fans to use, and affordable for you.

What is in your Mobile App?

Your App gives your Fans complete mobile access to your event details, music, videos, photos, blogs, podcasts, and news. The friendly interface makes it easy for Fans to purchase tickets, get venue directions, receive special push notification messaging from you, listen or buy music, watch video, take photos and write comments!

Platforms: What mobile devices will your App work in?

You have three options:

  • iPhone OS: Your mobile Application is covered by all Apple devices running the iPhone OS. This includes the iPhone, iPod Touch, and the iPad.
  • Android OS: Your mobile Application will be supported by all Android devices.
  • Mobile Website: This is your Website designed for mobile browsers and is supported by any mobile device with Internet. This includes Android, Blackberry, iPhone, and Palm Pre.
How does the order process work?

Simply go to your secure InstantEncore Control Panel, upload the specified images, select your color, enter your credit card number and that is it!

When will my App go live?

For the iPhone App – You can set the date that you wish for your iPhone App to be available in the App store. In most cases Apple takes just a few days to approve your App.

For the Android App – Your App is approved within a day. You may set the date for your App to be available.

For the Mobile Web App – Your App is approved within a day. You may set the date for your App to be available.

What is included in my Fan App?

You already have a great deal of content for your App. This is an extension of what you are already doing, just put into the mobile space! We are here to help you coordinate things if needed but most people set everything up quickly on their own. Here is a snapshot of what can be in your App.

  • Home Page - Personal message, featured item, upcoming concert, new music and buzz
  • Event Information -
    • A quick list overview and details of all events
    • Directions and maps to venue(s)
    • Get Tickets link and instant calling of your Box Office
    • Sponsorship spots on each listing
    • Program notes
    • Fans may upload and view photos related to the concert (iPhone & Android only)
    • Fans may write and read “Soapbox” comments about the concert (iPhone & Android only)
  • Music -
    • A quick list overview and details of music for on-demand listening and download purchase through digital retail stores such as iTunes.
    • Comments & Reviews: Fans may write and read comments and reviews of music (iPhone & Android only)
    • “Radio Stream” - A playlist selected from music uploaded to InstantEncore will appear as your Radio Station in the mobile App. For Radio Stations this will be your real time stream (iPhone & Android only)
  • Buzz – The latest news, blogs, and podcasts featuring you (auto tagged from InstantEncore daily)
  • Video – A quick list and details view of videos featuring from YouTube
    • Auto tagging from your YouTube Channel directly into your App
    • Live video streaming in your App! Contact us for simple instructions.
  • Online Profiles - Links to your website, Facebook, Twitter, Flickr, etc…
  • Option to stream music at different bitrates (iPhone & Android only)
Updating my App: How do I get content into my App?

Your App is managed through your secure InstantEncore Control Panel through our Digital Asset Management System. It is super easy-to-use. Any content currently featuring you on InstantEncore and any content added in the future will automatically update in real time in your App. After initial set-up, your App will virtually manage itself and constantly be current and fresh.

For Example:

  • Have a YouTube Channel? Tag your channel into your control panel and any video already on your Channel, and any video you add in the future will automatically be in your App in real time.
  • Our auto-crawler also goes through hundreds of RSS feeds daily and tags news, blogs, and podcasts related to you. This latest information will automatically add this to your App without you having to do any work. Additionally, your own blogs and podcasts are automatically set up to feed into your App.
Can I feature Sponsors in my App?

Yes! Many organizations are attracting mobile sponsors and have attracted new money for this specific purpose.

Where can you feature a sponsor?

  • On each music page there is space to feature the sponsor’s name and touch-through advertising to the sponsor’s website.
  • You can feature a sponsor’s name or logo in your splash screen artwork (iPhone & Android only).
  • You can embed a streaming announcement at the start of your music or video thanking a sponsor.
  • Please visit our Mobile Tour for additional information.
Can I contact Fans who download my App?

Yes! You can send messages directly to each Fan's phone via Push Notifications. Please note - Push Notification is available for iPhone & Android platforms. Fans can opt in to receive Push Notifications.

What is the best strategy for maintaining my App?

A little bit of new content on a regular basis goes a long way! Music streaming, new video and podcasts are most popular with mobile Fans. We encourage you to spread your content out as necessary to release something new on a schedule. This is proving VERY effective.

For example:

  • The New York Philharmonic has created a robust mobile Fan following by uploading a new full program for complete streaming each Friday. Fans have become accustomed to new music in their mobile App and return again and again. In fact, some Fans even complain if the new music is not uploaded by Friday afternoon!
A few helpful tips from lessons learned!
  • PROMOTE YOUR APP ON EACH PAGE OF YOUR WEBSITE, EMAIL SIGNATURES, ALL PRINTED MATERIAL AND HALL SIGNAGE! These simple steps are commonly overlooked but are critical to build your mobile following.
  • Use and advertise the “Call Box Office” feature. Fans will love see how easy it is to get tickets with your App.
  • Attract more Fans to download your App by advertising special ticket offers and incentives just in your App.
  • Make use of the Push-Notification Technology. This is an incredibly powerful and great way to alert fans on their mobile devices when new content is available. This is a great tool for reminding Fans when a special live video event is about to start!